Business Process Automation
Modernize, streamline, and empower your organization with intelligent process automation tailored to your workflows.
At Smartomate, we bring two decades of experience in Business Process Management (BPM) to help businesses in finance, logistics, insurance, tourism, and the public sector achieve measurable improvements. From legacy optimization to cutting-edge low-code platforms and AI orchestration, we create automation ecosystems that are scalable, resilient, and built for human collaboration.
Services
We offer end-to-end support in automating and orchestrating your critical processes:
- Process Discovery & Redesign
Mapping and reengineering processes to identify bottlenecks and automation opportunities. - BPM & Workflow Automation
Development and rollout of enterprise-grade BPM solutions across platforms like Appian, Camunda, OpenText MBPM, and OutSystems. - Low-Code Enablement & Governance
Building scalable solutions with strong architectural oversight and governance models. - CoE Establishment
Supporting the setup of Centers of Enablement for BPM and Low-Code, including operating models and best practices. - Integration & Orchestration
Connecting your BPM workflows with ERP, CRM, DMS, and external services (APIs, Kafka, Jira, Doxis, etc.). - AI-Enhanced Automation
Adding intelligence to workflows using ML models and agentic AI for decisioning, classification, or contextual assistance.
Experience
Smartomate’s automation expertise is anchored in 20+ years of successful project delivery across the EMEA region. Branko Kmetec, our CTO and a seasoned BPM architect, has been involved in building and scaling BPM programs for:
- Banks: Raiffeisen Bank International (Appian CoE, KYC, Card Management, Product Approvals)
- Insurance: Generali (Sales, Claims, Call Center Automation), ABLV (Credit-Debit, Collection)
- Logistics: DHL Express, Deutsche Postbank (Project & Incident Management)
- Public & EU institutions: Council of European Development Bank, Kanton Schwyz
- Others: LeasePlan, EuroVetGene, Atena, DataCentrix
Tols & Platforms
We specialize in multiple enterprise platforms and development tools that enable full-cycle process automation:
- BPM & Low-Code Platforms:
Appian, Camunda, OutSystems, OpenText MBPM, IBM BPM, Metastorm - Backend & Integration:
Java, Python, SQL, REST APIs, Kafka, Jenkins, Microservices - Frontend & UI:
Angular, JavaScript - DevOps & Project Management:
Jira, Scrum, Kanban - Specialized Tools:
Doxis (DMS), Cleo (EDI), API Gateway
Each automation solution is carefully tailored with the right blend of tools, business logic, and human-in-the-loop interaction, ensuring performance, transparency, and user adoption.